zap2crm

Data deletion

Last updated: September 8, 2026.

You may request deletion, anonymization, or restriction of your personal data processed by zap2crm. Requests are free of charge.

How to submit a request

  1. Email privacidade@cajtecnologia.com.br with the subject Data deletion request — zap2crm.
  2. Provide your name, company, email address used for zap2crm and, where applicable, the related Pipedrive account or WhatsApp connection.
  3. Do not send passwords, access tokens, authentication codes, conversation content, or excessive identity documents.
  4. We will provide a reference number and may request additional information to verify your identity and prevent unauthorized deletion.

CAJ Tecnologia receives and handles requests sent to this address on behalf of Estude Vendas Treinamento LTDA, the entity responsible for the zap2crm app.

Requests originating from Meta: you may also remove zap2crm through Settings & privacy → Settings → Apps and websites in your Facebook/Meta account and use the request option made available there. To help us locate your data, also email us and state that you removed the application through Meta.

What happens next

After confirming identity and scope, we will assess the data under our responsibility and carry out the applicable deletion or anonymization. Where a zap2crm business customer controls the data, we will refer or coordinate the request with that customer.

After account closure, operational data in active systems is scheduled for deletion or anonymization within 30 days. We will use the request reference to explain if a different period is required or the request cannot be completed immediately.

Data that may be retained

Certain records may be retained where necessary for legal or regulatory compliance, billing, fraud prevention, security, or the establishment, exercise, or defense of legal claims. Residual copies in protected backups will be deleted through the applicable replacement cycle and will not be used for ordinary activities.

Deletion from zap2crm does not automatically delete data held directly by Meta/WhatsApp, Pipedrive, or other services. You may need to submit a separate request to those providers or to the relevant controller.

Disconnecting integrations

If you represent a business customer and only want to stop access, request that the integration be disconnected. Disconnection prevents new operations after it is processed but does not automatically replace a request to delete data already stored.

Tracking your request

Reply within the same email thread and provide the reference number you received. For other rights and details about processing, see the Privacy Policy.