Terms of Service

Last updated: October 5, 2026.

These Terms govern the subscription to and use of zap2crm, a business platform for integrating WhatsApp communications with Pipedrive. If you subscribe to or use the service on behalf of an organization, you represent that you have authority to bind it to these Terms.

1. Provider

The contractual service provider and entity responsible for the zap2crm app is Estude Vendas Treinamento LTDA, CNPJ 25.406.858/0001-81, Rua Campolino Alves, 1021, Apartment 134, Block 01, Abraão, Florianópolis, Santa Catarina, Brazil, Postal Code 88085-155. Technical support and infrastructure are operated on behalf of Estude Vendas by Claudio Antunes Junior Tecnologia da Informação LTDA — CAJ Tecnologia, CNPJ 68.136.491/0001-36.

2. Service and eligibility

zap2crm is intended for businesses and professionals legally able to contract. It enables authorized accounts to be connected and conversations, media, scheduled operations, and automations to be managed, subject to the subscribed plan and integration availability. Features may change to preserve security, compliance, or compatibility.

3. Accounts and authorization

The customer is responsible for accurate registration details, credential confidentiality, authorized users, and activity within its account. The customer must be authorized to connect its Pipedrive and WhatsApp Business accounts and must promptly report unauthorized access.

Registration asks for the company name and the account owner’s name, email and phone, and is activated only after the account owner confirms that email; a registration not confirmed within 48 hours is deleted, releasing the email for a new registration. Before subscribing, the account owner provides the company details used on the invoice (country, legal name, tax ID and address). Each company subscribes only once, identified by its tax ID (CNPJ, CPF or the equivalent in its country).

4. Acceptable use

The customer may not use the service for spam, fraud, harassment, discrimination, unlawful content, malware, infringement, circumvention of technical limits, or unauthorized access. The customer must also:

• obtain the consent or other lawful grounds required for communications;
• respect opt-outs, preferences, and recipient requests;
• comply with Meta/WhatsApp and Pipedrive business and messaging policies;
• use approved templates where required and not attempt to bypass messaging windows or limits;
• avoid unnecessary data or sensitive data without a lawful basis and suitable safeguards.

5. Third-party integrations

Meta/WhatsApp, Pipedrive, infrastructure providers, and other services are independent from zap2crm. Their changes, downtime, suspensions, pricing, limits, and decisions may affect the service. We do not guarantee approval of accounts, phone numbers, or templates, message delivery, or freedom from third-party restrictions.

6. Free trial, subscription and payment

6.1 Free trial

Companies that sign up on the website get a 15-day free trial with up to 3 users, no credit card required. The trial is free of charge and does not turn into a subscription automatically. We send an email 3 days and 1 day before it ends.

If the trial ends without a subscription, access is blocked immediately, WhatsApp connections are disconnected and the company’s data is permanently deleted 7 days later, with an email notice. Subscribing within that period restores access; WhatsApp Web connections must scan the QR code again.

6.2 Price and billing

The subscription is monthly and charged per subscribed user, in advance and renewing automatically every month, at the price and in the currency shown at checkout (set by the country given in the company details). Payment is made by card through Stripe, a payment processor; zap2crm does not store card data.

Subscribing during the trial keeps the remaining days: the first charge happens when the trial ends, and the trial’s 3 users remain available until then. In the last 2 days of the trial, the subscription is charged at once and the trial ends with the payment.

6.3 Subscribed users and connections

Active users and pending, unexpired invitations take subscription seats; deactivated users and expired invitations do not. The number of users is changed on the Subscription page and can never be lower than the seats in use. When increasing, the prorated difference until the next renewal is charged right away; when reducing, the difference becomes credit for the following invoices. Each user may have up to 2 WhatsApp connections of each type (for example, WhatsApp Web and the official Meta API).

6.4 Declined payment

If a charge is declined, we email the administrator on the first decline and again one day before the block, and Stripe retries the payment. Access remains available for up to 7 days from the failure; after that it is blocked until the payment is settled on the Subscription page. Without settlement, WhatsApp connections are disconnected 7 days after the block and the company’s data is permanently deleted 14 days after the block, when the subscription is also canceled.

6.5 Taxes and specific terms

Taxes and third-party charges not included in the price are the customer’s responsibility. Customers with their own contract, outside the website subscription, follow that contract, which prevails over this section in case of conflict.

7. Cancellation

The customer may cancel the subscription at any time on the Subscription page. Cancellation takes effect at the end of the period already paid: access continues until then and the subscription can be reactivated until that date. There is no prorated refund for the current period, except for rights that cannot be waived by law. Nothing is charged if canceled during the free trial.

Once the paid period ends without an active subscription, access is blocked, WhatsApp connections are disconnected 7 days later and the company’s data is permanently deleted 14 days later, with an email notice. Any exports or copies the customer wants to keep must be made before then. The periods and exceptions in the Privacy Policy also apply.

Access is blocked immediately. Disconnection and deletion are carried out by a daily routine and may take place up to 1 day after the periods stated in this section.

8. Data and privacy

The customer controls data concerning its contacts and recipients and is responsible for lawful instructions, transparency, and handling data subject rights. We process such data to provide the service and under applicable agreements. Each party must apply appropriate safeguards to the data under its responsibility.

9. Intellectual property

zap2crm, its software, trademarks, interfaces, and documentation belong to their respective owners. During the subscription, the customer receives a limited, revocable, non-exclusive, non-transferable license for internal use of the service. The customer retains its rights in data and content it provides.

10. Availability and support

We will use commercially reasonable efforts to keep the service available and secure. Maintenance, failures, events beyond reasonable control, and third-party outages may interrupt it. Specific service levels apply only when expressly agreed in writing.

11. Suspension

Access is blocked automatically when there is no subscription or no payment, as described in sections 6 and 7. We may also limit or suspend access for security risk, abuse, violation of these Terms or third-party policies, a valid authority order, or where necessary to prevent harm. Where possible, we will provide notice and an opportunity to remedy the issue.

12. Liability

Each party is responsible for damage it causes as provided by applicable law. To the fullest extent permitted, we are not liable for lost profits, indirect loss, third-party provider decisions, customer-provided content, or use contrary to these Terms. Nothing excludes liability or mandatory consumer rights that cannot lawfully be limited.

13. Term and changes

These Terms remain in effect while an account or outstanding obligation exists. We may update them for legal, technical, or business reasons. Material changes will be notified with reasonable advance notice where required; continued use after their effective date constitutes acceptance, without limiting mandatory rights.

14. Governing law and venue

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of Florianópolis, State of Santa Catarina, Brazil shall have jurisdiction, subject to mandatory jurisdiction, consumer rights, and other legal provisions that cannot be waived.

15. Contact

Contractual and privacy questions may be sent to the zap2crm Privacy Team at privacidade@cajtecnologia.com.br. CAJ Tecnologia receives and handles requests sent to this address on behalf of Estude Vendas.